Uncategorized
**updated** web14 issues
Posted by WSSSupport on May 13, 2011 :: 4:00 am in Uncategorized
The problems with web14 have been addressed and there should no longer be any problems with that server. If your account is hosted on that server and you are still having issues with your site please open a trouble ticket at http://support.websitesource.com
Thank you
Websitesource.com
Technical Support Staff
web14.websitesource.net is currently having issues. Some domains hosted on the server [...]
**UPDATE** host5.speedfox.com down
Posted by WSSSupport on May 4, 2011 :: 3:09 am in Uncategorized
The VPS server, host5.speedfox.com, is currently offline. Admins are working on the problem and should have it up shortly.
host5 is now up. We apologize for any inconvenience.
Smarter Track Scheduled Maintenance – 04/20/2011 6PM CST
Posted by WSSSupport on April 18, 2011 :: 12:59 pm in Uncategorized
We are going to be performing an upgrade of our Smartertrack support ticketing system on Wednesday April, 20 at 6:00pm CST.
Smarter Track will not be available during this time. We expect the outage to be up to 20 minutes in duration.
No tickets will be lost during the outage.
Thank you for your patience.
**UPDATE** web20 experiencing hardware issues
Posted by WSSSupport on April 15, 2011 :: 2:43 pm in Uncategorized
web20 is back online and working properly. If you have issues with your web sites please visit http://support.websitesource.com and open a trouble ticket.
We apologize for the inconvenience.
Web20 is currently experiencing issues and is currently down at this time. The admin team is currently in the data center, and we will provide further updates as soon [...]
New Helpdesk Ticketing and Chat System Coming
Posted by WSSSupport on April 8, 2011 :: 8:48 am in Uncategorized
Dear Website Source hosting Clients:
Website Source is changing its online ticketing and chat customer support systems over the course of days from Friday April 8th to Monday April 11th. We expect the changes to be complete by end of day Friday April 8th, but wanted to give our customers additional notification that some changes may [...]