April 2011
Smarter Track Scheduled Maintenance – 04/20/2011 6PM CST
Posted by WSSSupport on April 18, 2011 :: 12:59 pm in Uncategorized
We are going to be performing an upgrade of our Smartertrack support ticketing system on Wednesday April, 20 at 6:00pm CST.
Smarter Track will not be available during this time. We expect the outage to be up to 20 minutes in duration.
No tickets will be lost during the outage.
Thank you for your patience.
**UPDATE** web20 experiencing hardware issues
Posted by WSSSupport on April 15, 2011 :: 2:43 pm in Uncategorized
web20 is back online and working properly. If you have issues with your web sites please visit http://support.websitesource.com and open a trouble ticket.
We apologize for the inconvenience.
Web20 is currently experiencing issues and is currently down at this time. The admin team is currently in the data center, and we will provide further updates as soon [...]
New Helpdesk Ticketing and Chat System Coming
Posted by WSSSupport on April 8, 2011 :: 8:48 am in Uncategorized
Dear Website Source hosting Clients:
Website Source is changing its online ticketing and chat customer support systems over the course of days from Friday April 8th to Monday April 11th. We expect the changes to be complete by end of day Friday April 8th, but wanted to give our customers additional notification that some changes may [...]
Web8 server is experiencing network issues
Posted by WSSSupport on April 7, 2011 :: 6:04 pm in Uncategorized
Web8 server should be functioning fine now. We do apologize for the inconvenience.
TechSupport Staff
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Web8 server is currently experiencing issues, and may be down at this time. The admin team is currently in the data center, and we will provide further updates as soon as more information is available. We apologize for the [...]