Hardware Issue: web11.websitesource.net ***UPDATE: CLEARED***
Posted by WSSSupport on January 27, 2015 :: 10:49 pm in Uncategorized
One of our servers has experienced a hardware error, and users hosted on the shared server web11.websitesource.net may find their sites and control panel inaccessible. Administrators are at the data center working the issue presently, and we will provide updates as they become available.
UPDATE: At this time, web11 is back online and serving pages, though service might be intermittently slow as some features come back online. Please contact support if you encounter any troubles with your sites.
Network Issue 1/22 ***UPDATE: CLEARED***
Posted by WSSSupport on January 22, 2015 :: 7:46 pm in Uncategorized
8:45pm EST Hello, we are currently investigating a network issue that is preventing all access to the Columbus data center. We will update you when we know more.
9:30pm EST The network is back online.
Routing issues: web21.websitesource.net ***UPDATE: CLEARED***
Posted by WSSSupport on January 17, 2015 :: 1:14 pm in Uncategorized
Users on the web21.websitesitesource.net H-Sphere server may be experiencing issues routing to sites using the shared IP address of 216.177.141.128. If this is the IP for your site, administrators are working to restore proper routing as soon as possible.
Email service, along with any sites that are hosted on dedicated IPs, are unaffected by this issue.
UPDATE: [...]
Network issues, January 17th, 11 AM EST ***UPDATE: CLEARED***
Posted by WSSSupport on January 17, 2015 :: 10:30 am in Uncategorized
Network issues are currently causing issues routing to some servers on the network. Administrators are working the problem presently, and updates will be provided as they become available.
UPDATE: As of this time, access to servers appears to be stable again. We will continue watching the issue, and will provide updates should further problems develop.
Network Issues Resolved Jan 16 11:00 am ***UPDATE
Posted by WSSSupport on January 16, 2015 :: 8:54 am in Uncategorized
We are still experiencing intermittent network issues. Our network admin continues to work on this issue.
***UPDATE
The network issues we have been having have been resolved. Sites and emails should be working now. We apologies for this inconvenience.
Thank you,
Websitesource